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Les Thermes

Our opening hours

Internal Regulations

Only the French version is legally binding; other versions serve for reference purposes only.

I. General Rules

  1. The internal regulations aim to ensure safety, order, and cleanliness and are mandatory for all clients. By purchasing an entry ticket, the client unconditionally agrees to these terms, as well as any other provisions for maintaining operational safety. All clients must strictly follow the staff's instructions and the establishment’s code of conduct.
  2. By purchasing a ticket, the client acknowledges and accepts without reservation the provisions, rates, and penalties outlined in the posted tariff regulations of C.N.I. Les Thermes at the entrance.
  3. Facilities must be handled with care. In cases of abuse, dirtiness, or intentional damage, the client will be held responsible.
  4. Clients must refrain from any behavior that contravenes good morals, safety, tranquility, and order. Additionally, photography and filming are prohibited unless expressly permitted by the management.
  5. Smoking inside the facility is prohibited. Smoking is allowed only in designated areas in the sauna space.
  6. The use of glass containers is prohibited in changing rooms, restrooms, and the bath area.
  7. The staff of Les Thermes enforce these internal regulations towards clients. Clients who do not comply may be temporarily or permanently barred from the facility, and their entry fee will not be refunded.
  8. Lost items are managed according to legal provisions and must be handed over to the staff.
  9. For safety reasons, video surveillance of the entire complex is conducted to protect clients and facilities.

II. Opening Hours and Access

  1. Opening hours and cash desk closing times are officially announced.
  2. Clients must exit the pools, saunas, and baths 30 minutes before closing time.
  3. Management may limit the use of all or part of the facilities.
  4. Access is not permitted to: a) Persons under the influence of narcotics (e.g., alcohol, drugs), b) Persons accompanied by animals (except for assistance dogs), c) Persons with a communicable disease as defined by law (a medical certificate may be required) and persons with open wounds or skin rashes.
  5. Persons who cannot use the swimming pool independently without endangering themselves or others must be accompanied by a qualified adult. The same applies to children under 10, who must be accompanied by an adult.
  6. Every client must have a valid entry ticket for the respective services.
  7. Entry tickets, fees, and charges are non-refundable. In the event of a lost subscription, SplashCard, or SplashBadge, the client must verify their identity to receive a replacement card for a fee of €10. The card amount is non-refundable. For each lost bracelet, an additional charge of €15.00 is applied for minors under 18, and €50.00 for adults over 18.

III. Responsibilities

  1. Clients use all facilities at Les Thermes at their own risk, notwithstanding the operator's obligation to keep the facilities safe. The operator is not liable for force majeure or defects that could not be immediately detected despite usual care.
  2. The operator disclaims responsibility for loss, damage, or disappearance of personal belongings. It is advised not to bring valuable items.
  3. The operator or their staff is only liable for personal and property damage in cases of deliberate misconduct or gross negligence. This also applies to vehicles parked on Les Thermes' premises.

IV. Use of Baths and Changing Rooms

  1. The client locks the cabin or locker themselves. Throughout their visit, they must keep their chip bracelet with them. In case of loss, the client must verify their identity and pay €50.00 for adults and €15.00 for children. Before leaving, the client must return the chip bracelet and pay their charges. Payments can be made by bank card at check-in and check-out. All expenses incurred inside the establishment are recorded on the chip bracelet and cannot be settled in cash or by bank card.
  2. The use of mobile phones, gaming consoles, music players, electronic devices, and cameras is prohibited throughout the complex.
  3. It is mandatory to shower before entering the pools. The use of soap outside the showers is not allowed.
  4. Clients may not enter the showers or the pool with street shoes.
  5. Staying in the pool area is permitted only in proper swimwear.
  6. Use of the diving board is at the client's own risk. The supervisory staff decides when the diving board is open.
  7. When the diving board is open, remaining in the jump area is prohibited.
  8. The use of fins, diving masks, snorkels, or swimming aids is allowed only with special permission.
  9. Wearing a swim cap is not mandatory, but long hair (shoulder-length) must be tied back for safety reasons.
  10. In the event of technical failures, all or part of Les Thermes may be closed. In such cases, the entry fee is non-refundable, even partially.
  11. Bringing coolers and camping equipment is prohibited. Eating and drinking around the pools and outside designated dining areas is not allowed.

V. Special Facilities

  1. Special regulations may be enacted for other facilities of the baths (e.g., sauna, slides, steam bath, solarium).
  2. The internal regulations apply to general bathing activities. During other events and activities, exceptions to these regulations may be permitted without requiring a special repeal of the internal regulations.
  3. Use of the slide is at the client's own risk and in accordance with the regulations posted there.

November 2022

C.N.I. Les Thermes

The board of C.N.I. Les Thermes

Nico Pundel, President

Frank Colabianchi, Vice-President

Betty Welter-Gaul and Frank Demuyser, Members

Data Controller

Data Controller

The data controller refers to the entity responsible for how personal data is processed, transmitted, and stored. The website publisher also acts as the data controller: C.N.I. LES THERMES Rue des Thermes L-8018 Strassen Trade and Companies Register Number: not available (intermunicipal syndicate) VAT Number: LU19559259 The data controller can be contacted by phone at (+352) 27 03 00 27 or by email at [email protected].

Personal Data Collected

Technical Data

When you browse our website, we may process certain technical data including:

  • Type and version of the browser and screen resolution
  • Operating system and type of device (computer, mobile, tablet)
  • Session statistics
  • Navigation flow and clicks
  • IP address

These data are stored anonymously and do not allow us to identify you.

Newsletter

If you subscribe to our newsletter, we will record your email address and IP address.

Online Orders

When you place an order in our online shop, we collect personal data including:

  • First and last name
  • Gender
  • Company
  • Address
  • Country
  • Email address
  • Phone number
  • Custom message
  • Default language
  • Ordered products
  • Delivery address
  • Payment method

 

These data are stored by the data controller for a duration of 10 years. Some of the data are transmitted to other service providers to ensure the execution of the order (e.g., online payment system provider, carrier, etc.). The storage duration of your data may vary by provider and the data are subject to the privacy policies of the different providers. All providers are located within the territory of the Grand Duchy of Luxembourg.

Online Shop User Account

It is mandatory to create a user account to place an order in our online shop. When creating a user account, we collect personal data including:

  • First and last name
  • Gender
  • Company
  • Address
  • Email address
  • Phone number
  • Password

 

These data are necessary to identify you in our system and to secure access to your user account.

Collection of Your Personal Data

We collect personal data that you voluntarily provide to us, for example by subscribing to our newsletter, filling out contact forms, and sending us emails. We also collect data from your use of our website and its services when you visit web pages and fill out forms.

Use of Your Personal Data

A cookie is a small text file that is placed on your device (computer, mobile, tablet) when you visit a website. This cookie helps to identify the device on each visit to the website during the validity of the cookie.

We use various types of cookies:

  • NECESSARY COOKIES: These cookies are essential for navigating the website. If these cookies are blocked by the browser, you may not be able to use some features of the site. These cookies are sent exclusively by our website.
  • PREFERENCE COOKIES: These cookies help to enhance and optimize the website's functionality by offering personalized features (e.g., language preference). If these cookies are blocked by the browser, you will not be able to use the personalized features. These cookies are sent by our website and third parties. Please refer to the list of subcontractors at the bottom of this page to know which types of cookies are sent by third parties.
  • ANALYTICAL COOKIES: These cookies allow us to generate usage statistics for our website. These data are essential for improving our website. We assume that we have a legitimate interest in sending analytical cookies and that your prior consent is not required.

Cookie Opt-Out: Some of our providers offer "opt-out" solutions that allow you to block the tracking of their services:

  • Doubleclick
  • Google Analytics

Most internet browsers can be configured to notify users of cookie placement attempts or to limit the type of cookies they accept. Please refer to your browser's help section to understand what options are available.

Legal Bases for Data Collection We collect personal data based on the following grounds:

  • To prepare and execute a service contract
  • To tailor and improve our offerings
  • To comply with legal obligations
  • For our legitimate interests
  • To defend our interests in legal proceedings
  • For commercial purposes if we have received your consent

Duration of Storage of Your Personal Data We do not retain personal data longer than necessary to fulfill the specific objectives for which the information was collected. Personal data are kept for an appropriate duration for each type of data. These retention periods can vary depending on the purpose of the data collection:

  • Legal and contractual retention obligations
  • Limitation periods during which the concerned parties may assert their rights in court against our company
  • Best practices
  • Commercial objectives of our company

The maximum retention duration for personal data is 10 years.

Protection of Your Personal Data We use various technical and organizational measures to protect your personal data from disclosure to unauthorized persons.

Sharing with Third Parties and Data Storage Countries We may share data internally for organizational reasons and with different providers according to the contractual provisions in force with them.

Certain personal data are transferred to subcontractors under subcontracting agreements. The subcontractors have confirmed as of May 25, 2018, to process the data entrusted to them in compliance with the GDPR (General Data Protection Regulation).

Providers and Data Storage Information:

  • Amazon Web Services Inc: Hosting of the website, all data entered in forms on the site, data storage in Germany, France, Ireland.
  • Campaign Monitor Pty Ltd: Newsletter service, email addresses, tracking of emails sent and links clicked, data storage in Australia.
  • Cloudflare Inc: Cloud firewall, protection against malicious attacks, caching engine, all data transferred between your browser and the website, data dynamically stored depending on the visitor's geographic location.
  • Google LLC: Statistical analysis (Google Analytics), social media (Google+), Google fonts, pages viewed, clicks, technical data of the browser and the terminal used to connect to the site, data storage in EU member states and the USA.
  • PayPal (Europe) S.à r.l. et Cie, S.C.A.: Online payment processing, data entered during online payment, data storage in EU member states.

Your Rights In accordance with Regulation (EU) 2016/679 relating to the protection of natural persons with regard to the processing of personal data and the free movement of such data, you have the right to access, rectify, and where appropriate, erase information concerning you. You also have the right to withdraw your consent at any time and, for legitimate reasons, the right to object to the processing of your data.

Please note that some of the rights listed above may be limited when we have a superior interest or a legal obligation to continue processing the data.

If you wish to exercise these rights, please contact the data controller using the contact details provided earlier on this page.

You also have the option to file a complaint with the National Commission for Data Protection, located at 1 Avenue du Rock'n'Roll, L-4361 Esch-sur-Alzette.

 

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